In February 2026, the UAE Central Bank published its Guidance Note on Consumer Protection and the Responsible Adoption and Use […]
Who’s Watching the Agents? A Governance Framework for Scaling AI Customer Service Safely Read Post »
In February 2024, a Canadian tribunal ordered Air Canada to pay a refund its own chatbot had promised, a bereavement-fare
The AI Pilot Graveyard: Why Most Contact Centre AI Projects Never Scale Read Post »
Ninety-seven percent of Emiratis use AI at work, in study, or in daily life. Fifty-three percent believe its benefits outweigh
The Trust Paradox: Why AI Adoption Is Outpacing Customer Trust in the GCC Read Post »
