In February 2024, a Canadian tribunal ordered Air Canada to pay a refund its own chatbot had promised, a bereavement-fare […]
The AI Pilot Graveyard: Why Most Contact Centre AI Projects Never Scale Read Post »
Ninety-seven percent of Emiratis use AI at work, in study, or in daily life. Fifty-three percent believe its benefits outweigh
The Trust Paradox: Why AI Adoption Is Outpacing Customer Trust in the GCC Read Post »
A year ago, most customer service conversations about AI still came down to a single question: chatbot or voice bot?
Six Trends in UAE Reshaping AI Customer Service Read Post »
It is 9:14 p.m. on a Friday, and a customer in Dubai is calling her insurance provider about a claim
Beyond the Phone Menu: What AI Voice Agents Really Change for UAE Businesses Read Post »
